Technical writing work

Software documentation

CAPS Solutions

  • Created a Word template and reformatted legacy documents for rebranding.
  • Edited and proofread various user guides.

Changeworks Limited

Proofread user guides.


  • Updated existing knowledge base articles for using the Cognia Console software.
  • Wrote new knowledge base articles for the Cognia Console software.


  • Created templates for Microsoft Office 2007 programs and associated help documents to describe their use.
  • Technical review of chapters for Microsoft’s Word Inside Out book.


Reformatted DesignBuilder SBEM manual.

Graphico New Media Limited

Created a generic user manual for GIMPS.


Contract for LSM, writing user guides, administrator guides and online help for their HR software.

iJento Limited

  • Edited and wrote online help and user guides for web analytics software.
  • Wrote a methodology document to guide consultants through the processes required to use a new piece of software.
  • Kept the company intranet up to date and reviewed content added by others to ensure that it was correct and complete.

Mobile phone user guides

APT Limited

Contract with Panasonic to design and write a user guide for a new mobile phone.

Lionbridge (UK) Limited

  • Customised Motorola mobile phone guides for Vodafone
  • Wrote new media sections for Motorola mobile phone guides.


APT Limited

Contract with Newall Measurement Systems Limited to update and rewrite manuals for their lathe controllers.

Canberra (UK) Limited

Updated manuals for nuclear measurement equipment.

John Smith Design Limited

Wrote newsletter articles for Talbot Construction based on interviews with project managers supplied by Talbot.

Lionbridge (UK) Limited

  • Edited newsletter articles for BT website.
  • Edited e-learning text for Skill Soft.


Designed and edited financial services procedures and policy documents required to comply with Solvency 2 regulations.

Newbury Weekly News

Wrote seasonal and healthy eating articles for my local paper.

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